Hi model BLxxxxxxxx47 i am in NZ i should have a lifetime map but not getting any emails about map u

Sveta2022 · March 18

Hi model BLxxxxxxxx47 i am in NZ i should have a lifetime map but not getting any emails about map updates from 2019 and when i want to update the map it shows me the options to buy the map only! Not happy at all. Can some one help? And customer service is very bad, they don't even havean email to where i can contact

Mod edit: Please don't post private or personal information on a public forum. Thanks!

Willy875 · March 18

Hi

Come back on Monday, the moderator @VikramK will review your account and assign you the service.

Willy875 · March 19

How to contact TomTom customer support by email
https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

VikramK · March 21

Hi @Sveta2022
Welcome to the community! I reviewed the download logs in the backend, I see you already have the latest map v10.85 installed (New Zealand) installed on your TomTom.

https://help.tomtom.com/hc/en-au/articles/360013959519

Regards,
Vikram.

Hi model BLxxxxxxxx47 i am in NZ i should have a lifetime map but not getting any emails about map u

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