My speed camera subscription isn't working.

simon_heath72
simon_heath72 Registered Users Posts: 4
New Seeker
My speed camera subscription isn't working. I subscribed for 12 months and is showing as active on my account. But I keep getting messages to renew subscription.

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,433
    Revered Voyager
    If you have purchased a 12 month subscription, this subscription expires soon, normal that Tomtom asks you to renew it?
    Could this message also be about an older device?
  • simon_heath72
    simon_heath72 Registered Users Posts: 4
    New Seeker
    I subscribed on 28th February this year. It says active but it doesn't work.
  • simon_heath72
    simon_heath72 Registered Users Posts: 4
    New Seeker
    It was working until Monday then just stopped.
  • Willy875
    Willy875 Registered Users Posts: 5,433
    Revered Voyager
    Factory reset the device.

    If still the same

    on your Mydrive connect account, delete the installed speed cameras then reinstall them.
  • simon_heath72
    simon_heath72 Registered Users Posts: 4
    New Seeker
    Still not working. I think its an I.T issue at TOMTOM
  • Willy875
    Willy875 Registered Users Posts: 5,433
    Revered Voyager
    have you double checked your radar settings?

    Because speed cameras are also on the map.