Speed camera Updates

patrolman pete
patrolman pete Registered Users Posts: 6
Master Explorer
edited March 20 in TomTom Services
After asking the question on the contact section and getting no response, before I consider cancelling my £2.99 monthly subscription, I'm wondering why my device is showing my speed camera subscription has expired on 8/3/22 but the payment has been taken on 9/3/22 and as of today 18/3/22 the service is still showing as expired. I hope someone can look into this for me.

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,306
    Revered Voyager
    Question: At time of purchase, did you select the account you are purchasing the speed cameras for?
  • patrolman pete
    patrolman pete Registered Users Posts: 6
    Master Explorer
    Yes , it is monthly payments of £2.99 and I was notified by paypal that the payment had been made on the 9/3/22 but TomTom show as expired from 8/3/22
  • Willy875
    Willy875 Registered Users Posts: 5,306
    Revered Voyager
    Sorry, I don't understand payment made on 03/09/22 , but expired on 03/08/22.

    The only solution is to contact customer service.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560


    If the links send you to the home page, delete your cookies
  • patrolman pete
    patrolman pete Registered Users Posts: 6
    Master Explorer
    The dates are 8th March 2022 that shows as expired, however they took my payment on 9th March 2022 . It seems we use a different date format here in the U.K.