Rider 400/410 - How do I get English back?

Mikett
Mikett Registered Users Posts: 4
Apprentice Traveler
edited March 17 in RIDER
I have a Rider 400/410.
Somehow it has lost the English voice. The only voices showing are German and Spanish.
Q. How do I get English back?
Thank you - Mike
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Answers

  • Willy875
    Willy875 Registered Users Posts: 5,451
    Revered Voyager
    The voices are available on Mydrive connect if no voice Come back later, moderator @VikramK will review your account and assign you the service.
  • Mikett
    Mikett Registered Users Posts: 4
    Apprentice Traveler
    @Willy875 Thank you.
    @VikramK Hello there :)
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @Mikett
    Welcome to the community and sorry about my late reply..
    Computer voice 'Serena' has been activated for your TomTom RIDER, please check for updates now.

    Regards,
    Vikram.
  • Mikett
    Mikett Registered Users Posts: 4
    Apprentice Traveler
    Thank you for trying to help.
    I am unable to get any update for any voice despite following instructions TomTom have given me.
    I keep getting -
    "We cannot direct you to the requested web page at this time."
    and other 'page errors' and redirected to 'TomTom Discussions'.
    I have not seen Computer voice 'Serena' anywhere.
    I have tried to order Tim and Jame but have got nowhere.
    Whenever I try to download them I am directed to the Navigation Voices Page again and again.
    My patience is running thin.
    Could you please help me get the English voice back.
    Mike
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi Mike
    The voice is already active, you should be able to download it using MyDrive Connect software application.

    Regards,
    Vikram.