Speed camera update/loading

Davaidh
Davaidh Registered Users Posts: 3
New Seeker
Hi. I have a Go6000. I have a monthly sub for cameras which has expired. I decided to buy an annual subscription, which I did and shows up on my subscriptions active. BUT I cannot see how to download it/update my device. In my account it just shows the monthly expired camera sub. I see I can get the 19.99 camera update for a year in my account but to do that would mean I have paid twice for one service!
Lack of direct help from TomTom is not helpful........
Please help someone.

Best Answer

  • YamFazMan
    YamFazMan Posts: 20,804
    Superuser
    Answer ✓
    Hi
    @Davaidh
    Welcome to the site...
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM

Answers

  • YamFazMan
    YamFazMan Posts: 20,804
    Superuser
    Answer ✓
    Hi
    @Davaidh
    Welcome to the site...
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • Willy875
    Willy875 Registered Users Posts: 5,377
    Revered Voyager
    Hi

    @Davaidh

    At the time of purchase, did you select the Go 6000 account correctly?
  • Davaidh
    Davaidh Registered Users Posts: 3
    New Seeker
    hi, I think I did yes
  • Willy875
    Willy875 Registered Users Posts: 5,377
    Revered Voyager
    As subscriptions are renewed automatically
    In my opinion if you have a monthly subscription if you buy an annual subscription you must terminate the monthly subscription.

    https://help.tomtom.com/hc/en-gb/articles/360013902260
  • Davaidh
    Davaidh Registered Users Posts: 3
    New Seeker
    Yes the sub said renew auto. So I deleted it. Yet it is still there (comes back) and the new sub for annual is not.
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @Davaidh
    Sorry about the delay in responding.
    I reviewed your TomTom account, I see the subscription (Speed Cameras) you ordered is active until 10th March 2023. Also, the download logs show that a recent update was installed on 11th March 2022(last week).

    Regards,
    Vikram.