Wrong route after updating tomtom go 620

Tone363 Registered Users Posts: 1
New Seeker
edited March 10 in Devices using Wi-Fi®
I’m a hgv driver and use my tomtom every day, even when I know where I’m going I keep it on for traffic diversion etc . Since updating it seems to want to take me off an A road and sometimes through housing estates etc or it will try and turn me around when the road is open. Anyone got any suggestions why ?


  • VikramK
    VikramK Administrators Posts: 13,758
    Hi @Tone363
    Welcome to the community!

    The issue could be related to the recent update, I would recommend that you do a factory reset and test it when you drive next time.

    Main menu-Settings- System-Reset device.

    To avoid losing your stored favourites on the device, you can create a back-up using MyDrive..

    See user guide

    Regards, Vikram
  • YamFazMan
    YamFazMan Posts: 20,800
    Check you are actually using the Truck Map (Not Car)
    Check your default route type is set to Fastest....

    Stay Safe... ATB YFM