Support contact pages useless

hipponax
hipponax Registered Users Posts: 17
Apprentice Seeker
edited March 6 in Travel lounge
Mac user here - whenever you click on the support page you get the following which lasts for 3.2 seconds - it then bumps you immediately to the community pages - why pretend to have a direct support contact when you cant use it?8aaqart6pv2d.png
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Comments

  • DougLap
    DougLap Posts: 9,820
    Superuser
    Hi @hipponax

    Just tried the following on my MacBook Pro and got to the message option as the Chat is normal working hours Mon/Fri

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

    Doug