Card for 2 years map update

AndreNL
AndreNL Registered Users Posts: 3
New Seeker
I have four card coupons with codes for 2 years map update, however when I enter these I get a message that they are no longer valid. Can you validate that? Because I have them new and have never used them!

Answers

  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @AndreNL

    You can try contacting Customer Support to see if they will reactivate them.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

    This forum is a User based forum for users to help one another with issues.and not a direct link to Customer Support.

    Doug
  • Willy875
    Willy875 Registered Users Posts: 5,319
    Revered Voyager
    In my opinion, you can only use one voucher.

    Where did you get it?
    if vouchers are sent by Tomtom, contact Tomtom customer service.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • AndreNL
    AndreNL Registered Users Posts: 3
    New Seeker
    i have in my store 4x vouchercards, and when i want use right now one of them it dosnt work
  • Willy875
    Willy875 Registered Users Posts: 5,319
    Revered Voyager
    You must contact Tomtom customer service to see with them why your vouchers are not valid.
  • AndreNL
    AndreNL Registered Users Posts: 3
    New Seeker
    i have try, but when i go to the contact page i will see for 1 sec. chat left in corner then the website transport me automatic to forum.
  • Willy875
    Willy875 Registered Users Posts: 5,319
    Revered Voyager
    Delete your cookies on your browser.