missing maps and can't download or install replacements

wizzaauzzie

via 1535 .No maps available on tomtom . When I try to update or install new maps, stops after about 30 seconds with "something has gone wrong", "check your computer for more information. I have rebooted and gone into the factory reset. but not helping.

fergussion

https://help.tomtom.com/hc/en-gb/articles/360013959859-Re-downloading-a-map