Start 25 M doesn't connect to PC anymore for updating

Jos_M Registered Users Posts: 2
Apprentice Seeker
I want to update the EU map of my Start 25M system but can't connect to via MyDriveConnect anymore. The system goes to System is updating Waiting for the system (green dots running). That takes a while and than nothing and I'm kicked out.
I've the latest update of MyDriveConnect. Reconnected several times. Cleared the Cache already and reset my Navigation device (20 sec on/of button and did a restart)
Problem remains
What's going on here ?? How to solve this and update the map on my Start 25M ? Please help or advise ! Thanx


  • rider1rider
    rider1rider Registered Users Posts: 1,543
    Revered Voyager
    check firewall and av
  • Jos_M
    Jos_M Registered Users Posts: 2
    Apprentice Seeker
    Thanks for your feedback, but can you pls give more details? Like, how to check my firewall and what to do with this to make it work etc. ? And what is 'av' ?
  • rvalle72
    rvalle72 Registered Users Posts: 1
    New Seeker
    edited October 31
    I refer to Jos M.'s request:
    what needs to be done with the firewall and anti-virus in order to be able to connect the device correctly to the PC and be able to update it?

    Mod edit: Machine translated [Italian]
  • Willy875
    Willy875 Registered Users Posts: 7,761
    Elite Voyager
    You must authorize the Mydrive connect application to communicate through the firewall.

    Also check your USB cable.

    See also this FAQ > The navigation device does not connect to the computerà-l-ordinateur-MyDrive-Connect-