Unable to update maps

Alan_in_Hemel Registered Users Posts: 10
Master Traveler
I am unable to update maps on both Tom Tom devices today via two different PC's. I download the updates and the process stalls when trying to update. I receive the message that the PC is unable to connect to the device and that something went wrong. As it is happening on two different devices then I assume this is a Tom Tom issue rather than mine but would welcome some confirmation.


  • VikramK
    VikramK Administrators Posts: 13,815
    Hi @Alan_in_Hemel
    Welcome to the community! The error could be related to a space issue on the device. Do you have a memory card inserted already (memory expansion)?