Update doesn't work and maps are gone...
Loulou22
Registered Users Posts: 6 
Apprentice Traveler
Apprentice Traveler
First I wanted to update my TomTom Go Basic 5" via wifi (with good connection). Everytime it said: "Oops, something went wrong, please try again." The update didn't work. When I now start my TomTom, it immediately says "Add a map". When I click on that, I have to buy maps. All maps have apparently been removed, while I have lifetime maps. It doesn't do anything, I cannot update anymore. I've had the device for almost 2 years but I always have trouble updating.
The customer service says that I have to change my password for my TomTom account in an easy password, but that has nothing to do with it!?!
Could anyone help me please?
The customer service says that I have to change my password for my TomTom account in an easy password, but that has nothing to do with it!?!
Could anyone help me please?
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Comments
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Thank you Willy875 for your answer.
I already tried to install MyDrive Connect on my Windows computer (version 4.2.12.4208), but there appears a weird screen with green moving stripes (see the attachment). I cannot see anything. Maybe @VikramK can help me tomorrow?
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Have you tried with this FAQ: No maps available (Wi-Fi® devices) https://help.tomtom.com/hc/en-gb/articles/360013958699-Aucune-carte-disponible-appareils-Wi-Fi-0
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Willy875, I already checked. But step 2 says "Select a map from the list", but there is no list (see attachment in my previous post).0
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Hi @Loulou22
Re the green screen have a look at the following including some of the later posts to make sure you do it correctly.
https://discussions.tomtom.com/en/discussion/comment/1644979/#Comment_1644979
Doug0 -
Hi @Loulou22
Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK , please ?
Thanks, Vikram0 -
Go via 1500 had trouble...corupted map. tried all website MIS-information.
Now won't turn on at all, can get device info by holding down start button....
NO SUPPORT AT ALL FROM tomtom.
PITIFUL !
Looks like tt fails yet again...
Google maps here I come.0 -
Hello,
I just reconnected my GO500, and it shows me "no map available". This device has been inactive for 8 months.
I wouldn't want to buy a new card.
Thanks for your help0 -
Hi
@catalent
Have you tried with this FAQ: https://help.tomtom.com/hc/en-gb/articles/360013900620-No-maps-available-MyDrive-Connect-0
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