why cant i contact a human from tom tom in the united kingdom

mikeybhoy68 EdinburghRegistered Users Posts: 6
Apprentice Seeker
Why is it so difficult to contact a human from customer services about the problem with live traffic on the 6250 professional. I originally had the 6200 but it only came with 1 year live traffic. So I purchased the 6250 for the " LIFETIME" Guarantee on live traffic. I have followed all the help and videos on how to try and fix this problem but had no success. Can anyone please advise or is this just a pure con from Tom Tom.