TomTom 6200 Go With Wi-Fi Live. The Lifetime Traffic Not Working

HMS-Numbers
HMS-Numbers Registered Users Posts: 1
Apprentice Seeker
edited February 23 in Devices using Wi-Fi®
Iv got TomTom 6200 Go ( Iv been a customer of TomTom For 16+ Years This is my 4th TomTom ) With Lifetime Maps, Lifetime speed cameras and Lifetime TomTom Traffic. The TomTom Traffic only works at home with Wi-Fi as soon as I move away from home the live Traffic updates stop iv done a factory Reset and iv looked at all the videos on the TomTom but nothing works. Have I missed something like an update ? or something else

Best Answer

  • DougLap
    DougLap Posts: 9,862
    Superuser
    Answer ✓
    Hi @HMS-Numbers

    The first thing to do is to contact Tomtom via Chat and to ask them to check that the inbuilt Sim is okay and has not been deactivated for any reason.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available, normal working hours Mon/Fri, you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message however I would suggest you communicate via Chat.

    If it does not work exactly as described then try another Web Browser.

    If they say it is okay then if a it is out of warrantee and at your own risk you could consider the following.

    There have been a few cases where it has been found that the inbuilt Mobile Sim's contacts have become corroded. Some other users have successfully restored the Traffic service etc via the inbuilt Sim by doing the following. On the bottom of the TT unit next to the Extra memory slot is a label with the units serial number on it. If you very very carefully remove the label, so you could replace it after, you will find the mobile sim underneath. Carefully using fine tweezers and making sure there is no Static Electricity involved gently pull the mobile sim in and out. This will hopefully help clean the contacts inside the unit and you can also try using something like a clean pencil rubber to clean the sims contacts. When replaced and the label restored then hopefully the sim will be in a working condition as some have found.

    Doug

Answers

  • DougLap
    DougLap Posts: 9,862
    Superuser
    Answer ✓
    Hi @HMS-Numbers

    The first thing to do is to contact Tomtom via Chat and to ask them to check that the inbuilt Sim is okay and has not been deactivated for any reason.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available, normal working hours Mon/Fri, you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message however I would suggest you communicate via Chat.

    If it does not work exactly as described then try another Web Browser.

    If they say it is okay then if a it is out of warrantee and at your own risk you could consider the following.

    There have been a few cases where it has been found that the inbuilt Mobile Sim's contacts have become corroded. Some other users have successfully restored the Traffic service etc via the inbuilt Sim by doing the following. On the bottom of the TT unit next to the Extra memory slot is a label with the units serial number on it. If you very very carefully remove the label, so you could replace it after, you will find the mobile sim underneath. Carefully using fine tweezers and making sure there is no Static Electricity involved gently pull the mobile sim in and out. This will hopefully help clean the contacts inside the unit and you can also try using something like a clean pencil rubber to clean the sims contacts. When replaced and the label restored then hopefully the sim will be in a working condition as some have found.

    Doug