tomtom GO 500 updates are freezing

philomene
philomene Registered Users Posts: 2
New Seeker
good afternoon
my device is tomtom 500 , wanted to update and saw that it said the card was damaged , pressed restore , but it started to update , got 100 percent and now it hangs on update for days but nothing happens , i can't anymore back to the home screen on my tomtom 500, there are no maps available on it, can't go to the menu anymore, as a solution, tomtom says reinstall the old map, I don't have a map, device was delivered with europe on it, never no problems until now, my drive connect is installed correctly, but I can't even log out anymore, hopefully someone here has an answer
Sincerely
roger



Mod edit: Machine translated (Dutch)

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,454
    Revered Voyager
    Hi

    Follow this FAQ to reinstall a map No maps available (MyDrive Connect) https://help.tomtom.com/hc/en-gb/articles/360013900620-No-maps-available-MyDrive-Connect-
  • philomene
    philomene Registered Users Posts: 2
    New Seeker
    edited February 22
    Best
    i followed the instruction , black screen , white letters turned off and back on , connected to mydrive con and back the same screen , pc screen with 100 percent , and download items , stays there , for hours nothing happens
    thanks for the effort, fear he gives up the ghost
    greetings roger



    Mod edit: Machine translated (Dutch)