Mac OS Monterey 12.1 issue MyDriveConnect doesn't recognise VIA62

hublec

I'm on Mac OS Monterey 12.1. MacBook Pro M1 14".
MydriveConnect definitly doesn't recognise my Tomtom VIA 62.
Even after a clean uninstall (+ Library files) and clean reinstall last version.
With the original cable, and others. (Charging OK with both)
"Not connected" always displayed...
really boring.

VikramK

Hi @hublec
Welcome to the community! We have a ticked option to investigate this issue.
Could you check if the solution advised this topic works for you- https://discussions.tomtom.com/en/discussion/1136903/macbook-air-m1-and-osx-big-sur-11-4-working-ok-with-mydriveconnect-solution

Thanks,
Vikram.

VikramK

Hi @hublec
We recently did some changes to our application that enables them to work on a Mac computer with M1 chip. Could you check if you have the latest version of MyDrive Connect installed and see if the device is recognized?

Thank you,
Vikram.