Go 620 purchased from Amazon with lifetime World Maps and Traffic, but not installed

AbelianGrape
Registered Users Posts: 4 
Apprentice Seeker

Apprentice Seeker
I purchased a Go 620 from Amazon, and it was advertised as coming with lifetime World Maps and Traffic Cameras, but the maps aren’t there and the cameras show as expiring soon. I’ve done all available updates but it’s still the same.
It’s also showing in my account as a Supreme 6” rather than a Go 620.
Can anyone help with this?
It’s also showing in my account as a Supreme 6” rather than a Go 620.
Can anyone help with this?
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Best Answer
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That’s great, all seems to be working now. Thanks so much!0
Answers
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Hi @AbelianGrape
Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and check for updates.
Regards, Vikram1 -
That’s great, all seems to be working now. Thanks so much!0
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Hi,
Thank you again for helping with my update.
I’ve now received an email to say that some services expire
TomTom Premium Connected Services – valid until 20/02/2023
TomTom Speed Camera Updates – valid until 20/05/2022
The device I purchased should have these updates for its lifetime. Can you help with this too?0 -
We have made changes to the subscriptions for your TomTom. Perhaps another soft reset will be needed for changes to reflect on your side.
Regards,
Vikram.0 -
Thank you, I’ll do that.0
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I purchased a Go 620 from Amazon, and it was advertised as coming with lifetime World Maps and Traffic Cameras and speed cameras and tomtom trafic +++ , but the maps aren’t there , more like UK and EURO maps available only .
Can you help me with this , thanks. And also as soon as wifi connecting , wifi drops as well .
Connected to my phone via blue tooth and logged in mydrive app .
managed to reset twice still the same , not showing world maps to install and wifi keeps dropping , Also device is updated says when I try to update.0 -
Hi @U_DgtknGo620
Look back here tomorrow to see what @VikramK has to say after he has reviewed our units settings on the TT servers and sorted out any issues if present..
Doug1 -
Hi @U_DgtknGo620
Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and check for updates.
Regards, Vikram1 -
All seems to be working now. Thank you ,take care0