Go 620 purchased from Amazon with lifetime World Maps and Traffic, but not installed

AbelianGrape
AbelianGrape Registered Users Posts: 4
Apprentice Seeker
edited February 20 in Devices using Wi-Fi®
I purchased a Go 620 from Amazon, and it was advertised as coming with lifetime World Maps and Traffic Cameras, but the maps aren’t there and the cameras show as expiring soon. I’ve done all available updates but it’s still the same.

It’s also showing in my account as a Supreme 6” rather than a Go 620.

Can anyone help with this?
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Best Answer

  • AbelianGrape
    AbelianGrape Registered Users Posts: 4
    Apprentice Seeker
    Answer ✓
    That’s great, all seems to be working now. Thanks so much!

Answers

  • Willy875
    Willy875 Registered Users Posts: 7,758
    Elite Voyager
    Check back tomorrow, moderator @VikramK will review your account and assign the service to you.
  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Hi @AbelianGrape

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
    1. AbelianGrape
      AbelianGrape Registered Users Posts: 4
      Apprentice Seeker
      Answer ✓
      That’s great, all seems to be working now. Thanks so much!
    2. AbelianGrape
      AbelianGrape Registered Users Posts: 4
      Apprentice Seeker
      Hi,
      Thank you again for helping with my update.
      I’ve now received an email to say that some services expire

      TomTom Premium Connected Services – valid until 20/02/2023
      TomTom Speed Camera Updates – valid until 20/05/2022

      The device I purchased should have these updates for its lifetime. Can you help with this too?
    3. VikramK
      VikramK Administrators Posts: 14,710
      Moderator
      We have made changes to the subscriptions for your TomTom. Perhaps another soft reset will be needed for changes to reflect on your side.

      Regards,
      Vikram.
    4. AbelianGrape
      AbelianGrape Registered Users Posts: 4
      Apprentice Seeker
      Thank you, I’ll do that.
    5. U_DgtknGo620
      U_DgtknGo620 Registered Users Posts: 2
      New Seeker
      I purchased a Go 620 from Amazon, and it was advertised as coming with lifetime World Maps and Traffic Cameras and speed cameras and tomtom trafic +++ , but the maps aren’t there , more like UK and EURO maps available only .
      Can you help me with this , thanks. And also as soon as wifi connecting , wifi drops as well .
      Connected to my phone via blue tooth and logged in mydrive app .
      managed to reset twice still the same , not showing world maps to install and wifi keeps dropping , Also device is updated says when I try to update.
    6. DougLap
      DougLap Posts: 10,168
      Superuser
      Hi @U_DgtknGo620

      Look back here tomorrow to see what @VikramK has to say after he has reviewed our units settings on the TT servers and sorted out any issues if present..

      Doug
    7. VikramK
      VikramK Administrators Posts: 14,710
      Moderator
      Hi @U_DgtknGo620
      Welcome to the community!
      My team has fixed the services for your TomTom, please do a soft reset and check for updates.



      Regards, Vikram
    8. U_DgtknGo620
      U_DgtknGo620 Registered Users Posts: 2
      New Seeker
      All seems to be working now. Thank you ,take care

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