Live Services subscription

Pastha1969

I have renewed the subscription for live services but the hyperlink didn't work on the invoice. How do I download it to update my device?

Willy875

There is no file to download, the subscription must be activated automatically on the GPS.

Pastha1969

In traffic on the device it says that the service expires soon and to renew. On my account in TomTom it correctly states the new date in 2023??

Willy875

You must wait until the end of the current subscription for the renewal date to be updated on your GPS.

Pastha1969

Thanks for the help. I also pay monthly for speed cameras but the TomTom account says that this is disabled?

Willy875

Check back tomorrow, moderator @VikramK will review your account and see if the radar subscription service is enabled on your account.

Pastha1969

OK Thanks

VikramK

Hi @Pastha1969
Welcome to the community! When exactly did you renew the subscriptions?
The current subscription (ordered last year) for TomTom Traffic services expires at the end of this month. I don't see any new orders for Traffic or Speed Cameras for the device. If you ordered the service recently then please get in touch with our customer service team along with invoice number.

TomTom Traffic is a part of > Over-the-air services, traffic information is updated on the device itself when you drive on a planned route. There is no downloadable file for this service.

Regards,
Vikram.

Nikovu

I have the same problem, where do I turn?




Mod edit: Machine translated (Russian)

Willy875

@Nikovu

For your Go 400 you must connect your smartphone via Bluetooth to your Go.

Nikovu

I connected the phone to my phone via bluetooth but it says it has expired. I extended from 02/24/2022 but still do not turn on what should I do?



Mod edit: Machine translated (Russian)

Willy875

When ordering, did you select the Go 400 account?

Contact Tomtom customer service

How to contact TomTom customer support by chat or email
https://help.tomtom.com/hc/en-gb/articles/360015568919/

How to contact TomTom customer support by email
https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560


or come back later, moderator @VikramK will review your account.

Nikovu

yes of course chose th 400 ok thank you i will contact them.

Nikovu

And how to contact the moderator @VikramK? will he come here? I would really like everything to fall into place as quickly as possible. Thank you again.

Willy875

The moderator will answer you either in the afternoon or tomorrow morning.

Nikovu

Ok thank you very much

Nikovu

Please tell me if you could give me an email address so I can write to them directly. I can't contact them and @VikramK didn't reply thanks.

VikramK

Hi @Nikovu
Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK , please ?

Thanks, Vikram

Nikovu

Of course already sent thanks for answering me