Live Services subscription

Pastha1969
Pastha1969 Registered Users Posts: 10
Apprentice Traveler
I have renewed the subscription for live services but the hyperlink didn't work on the invoice. How do I download it to update my device?

Comments

  • Willy875
    Willy875 Registered Users Posts: 7,766
    Elite Voyager
    There is no file to download, the subscription must be activated automatically on the GPS.
  • Pastha1969
    Pastha1969 Registered Users Posts: 10
    Apprentice Traveler
    In traffic on the device it says that the service expires soon and to renew. On my account in TomTom it correctly states the new date in 2023??
  • Willy875
    Willy875 Registered Users Posts: 7,766
    Elite Voyager
    You must wait until the end of the current subscription for the renewal date to be updated on your GPS.
  • Pastha1969
    Pastha1969 Registered Users Posts: 10
    Apprentice Traveler
    Thanks for the help. I also pay monthly for speed cameras but the TomTom account says that this is disabled?
  • Willy875
    Willy875 Registered Users Posts: 7,766
    Elite Voyager
    Check back tomorrow, moderator @VikramK will review your account and see if the radar subscription service is enabled on your account.
  • Pastha1969
    Pastha1969 Registered Users Posts: 10
    Apprentice Traveler
    OK Thanks
  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Hi @Pastha1969
    Welcome to the community! When exactly did you renew the subscriptions?
    The current subscription (ordered last year) for TomTom Traffic services expires at the end of this month. I don't see any new orders for Traffic or Speed Cameras for the device. If you ordered the service recently then please get in touch with our customer service team along with invoice number.

    TomTom Traffic is a part of > Over-the-air services, traffic information is updated on the device itself when you drive on a planned route. There is no downloadable file for this service.

    Regards,
    Vikram.
  • Nikovu
    Nikovu Registered Users Posts: 7
    Apprentice Traveler
    edited March 1
    I have the same problem, where do I turn?




    Mod edit: Machine translated (Russian)
  • Willy875
    Willy875 Registered Users Posts: 7,766
    Elite Voyager
    @Nikovu

    For your Go 400 you must connect your smartphone via Bluetooth to your Go.
  • Nikovu
    Nikovu Registered Users Posts: 7
    Apprentice Traveler
    edited March 1
    I connected the phone to my phone via bluetooth but it says it has expired. I extended from 02/24/2022 but still do not turn on what should I do?



    Mod edit: Machine translated (Russian)
  • Willy875
    Willy875 Registered Users Posts: 7,766
    Elite Voyager
    When ordering, did you select the Go 400 account?

    Contact Tomtom customer service

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560


    or come back later, moderator @VikramK will review your account.
  • Nikovu
    Nikovu Registered Users Posts: 7
    Apprentice Traveler
    edited March 2
    yes of course chose th 400 ok thank you i will contact them.
  • Nikovu
    Nikovu Registered Users Posts: 7
    Apprentice Traveler
    edited March 2
    And how to contact the moderator @VikramK? will he come here? I would really like everything to fall into place as quickly as possible. Thank you again.
  • Willy875
    Willy875 Registered Users Posts: 7,766
    Elite Voyager
    The moderator will answer you either in the afternoon or tomorrow morning.
  • Nikovu
    Nikovu Registered Users Posts: 7
    Apprentice Traveler
    edited March 2
    Ok thank you very much
  • Nikovu
    Nikovu Registered Users Posts: 7
    Apprentice Traveler
    edited March 2
    Please tell me if you could give me an email address so I can write to them directly. I can't contact them and @VikramK didn't reply thanks.
  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Hi @Nikovu
    Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK , please ?

    Thanks, Vikram
  • Nikovu
    Nikovu Registered Users Posts: 7
    Apprentice Traveler
    edited March 3
    Of course already sent thanks for answering me