Voice control turns itself off

deeneecy
deeneecy Registered Users Posts: 4
Novice Seeker
edited February 17 in Devices using Wi-Fi®
Voice control turns itself off, I say 'hello tomtom' and it shows on screen 'I'm listening' but the micrphone is off, I switch it on then it turns off again. Also when asked to read sms aloud no voice is heard, but screen looks like it is reading to me. I have done soft reset and factory reset and its still the same, navigation voice still works though

Best Answers

  • fergussion
    fergussion Registered Users Posts: 285
    Supreme Pioneer
    Answer ✓
    @deeneecy
    have you activated a computer voice like 'serena'?
  • YamFazMan
    YamFazMan Posts: 20,793
    Superuser
    Answer ✓
    Hi
    @deeneecy
    If you can't find the Voices using Wi-Fi or MyDrive Connect....
    Only Tomtom Staff can allocate TTS Computer voices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and allocate the appropriate Computer Voice to your Account...

    Stay Safe ATB YFM

Answers

  • fergussion
    fergussion Registered Users Posts: 285
    Supreme Pioneer
    Answer ✓
    @deeneecy
    have you activated a computer voice like 'serena'?
  • deeneecy
    deeneecy Registered Users Posts: 4
    Novice Seeker
    yes I have Sean, but now the navigation voice is not working too
  • deeneecy
    deeneecy Registered Users Posts: 4
    Novice Seeker
    There is no 'Serena' voice all I have is Tim and Sean, but its the microphone, it shows as grey/crossed out all the time, I can press it on, speak and it goes off again immediately.
  • YamFazMan
    YamFazMan Posts: 20,793
    Superuser
    edited February 19
    Hi
    @deeneecy
    Check... Tap 4Dot (.... Menu) --> Setting --> Voices --> Choose a voice... Serena or Malcolm
    Scroll up the list as well as down, sometimes there are voices in the list of above the displayed installed voice
    _________________

    If the Voice is not available over Wi-Fi....
    Try my Workaround for Installing Voices on a Wi-Fi connected device using the Menu structure of MyDrive Connect....

    Using MyDrive Connect.…
    Check.... My Content --> My Voices --> 'Add Voices to your device'... Are the Serena and or Malcolm the UK Voices available in the list to install ???
    If 'Yes'... Try reinstalling the Serena or Malcolm UK voice using MyDrive Connect plus My Workaround... As you know all the updates on a GO Wi_Fi connected devices are executed on the Menu structure on the device, the Workaround allows you to use the MyDrive Connect Menu structures on a Wi-Fi Connected Device....
    Tip... If you are installing the TTS Computer voices, they are larger MB sized files... The recorded voices' are smaller KB sized files (The TTS voices can read out Street names, Road signs etc)
    Note... This workaround doesn't work on the latest GO Discover Models....
    _______________________

    See Workaround Here... https://discussions.tomtom.com/en/discussion/1133834/updating-a-tomtom-wi-fi-device-over-usb-using-the-mydrive-connect-menu-structure.
    _______________________

    Using the above method, 1st I reinstalled the Malcolm Voice...
    Note... I did experience a small glitch when I tested the Malcolm voice, the voice was installed, but when I tested the voice it was silent, no spoken instructions ???
    Then I reinstalled the Serena Voice, using the above method... After installing the voice, I Tapped 4Dot (.... Menu) --> Setting --> Voices to select the voice, and Serena, Malcolm were now both working normally again :)

    If you can't find the Voices using Wi-Fi or MyDrive Connect....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and allocate the appropriate Computer Voice to your Account...

    Stay Safe ATB YFM
  • deeneecy
    deeneecy Registered Users Posts: 4
    Novice Seeker
    thank you but there is no serena or malcolm on my device nor in mydrive connect, I think my son deleted them, is there any way to get the voices back onto mydrive connect?
  • YamFazMan
    YamFazMan Posts: 20,793
    Superuser
    Answer ✓
    Hi
    @deeneecy
    If you can't find the Voices using Wi-Fi or MyDrive Connect....
    Only Tomtom Staff can allocate TTS Computer voices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and allocate the appropriate Computer Voice to your Account...

    Stay Safe ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,738
    Moderator
    Hi @deeneecy
    Two computer voices- 'Serena' & 'Malcolm' has been activated for your TomTom. Please check for updates now..

    Regards,
    Vikram.