Cancelled Subscription

xboxdede
xboxdede Registered Users Posts: 1
Apprentice Seeker
Hi, am new to TomTom, i just purchased a map, or it seems that i cancelled my subscription by error. How can i re subscribe again? Have i lost my purchase?
Thanks

Answers

  • DougLap
    DougLap Posts: 9,833
    Superuser
    edited February 16
    Hi @xboxdede

    Try sing TT Chat, not Chatbot.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available, Mon/Fri normal working hours, you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

    Doug