Live function gives Error message 148, what to do?

JorgenandMaria
JorgenandMaria Registered Users Posts: 3
New Seeker
edited February 16 in Devices using MyDrive Connect
HI, I have download new maps and payed for live fuctions, but when i try to start live function i get the error message 148. Have I done anything incorrect or what is not working?//Maria

Answers

  • VikramK
    VikramK Administrators Posts: 13,795
    Moderator
    edited February 16
    Hi @JorgenandMaria
    Welcome to the community!
    The error 148 usually indicates that the built-in SIM is disabled or deactivated, it happens when there is no there is no active subscription for more than 12 month(LIVE Services).

    I reviewed your account and I see the previous subscription ended in 2018. More info on our support article

    Please confirm this with our customer service team.

    Thanks, Vikram
  • JorgenandMaria
    JorgenandMaria Registered Users Posts: 3
    New Seeker
    OK, I have payed for Line 295 SEK and still a error message
  • JorgenandMaria
    JorgenandMaria Registered Users Posts: 3
    New Seeker
    edited February 16
    I have payed 295 SEK for live support. Still error code 148. Can you please see if I the payment has arrived at TomTom? Do you have any suggestion what to do if it's not is working?//Maria
  • Willy875
    Willy875 Registered Users Posts: 5,416
    Revered Voyager
    edited February 16
    Error code 148 means your SIM card is disabled, contact customer service to request a refund for your purchase.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

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