The internal SIM in my TomTom Go 5200 no longer connects to Traffic Sevices

mashbury
mashbury Registered Users Posts: 3
New Seeker
edited February 14 in TomTom Services
This is driving me nuts! I bought this Tomtom device because I wouldn't have to connect it to my phone to receive traffic updates. Whatever I do now, I cannot connect my device to traffic services. I have reset several times, but still no joy. This is the only reason I bought the TomTom unit and now it seems that I cannot use it for what is was purchased for... and it wasn't cheap. Really not happy.

Answers

  • mashbury
    mashbury Registered Users Posts: 3
    New Seeker
    GPRS in Settings > About constantly says 'Disconnected' no matter what I do. :O(
  • Willy875
    Willy875 Registered Users Posts: 5,417
    Revered Voyager
    Remove the Sim card which is under the label wipe it and re-insert it.
  • mashbury
    mashbury Registered Users Posts: 3
    New Seeker
    I tried that, but unfortunately didn't help. :O(
  • YamFazMan
    YamFazMan Posts: 20,817
    Superuser
    edited March 23
    Hi
    @mashbury
    Welcome to the site....


    GPRS SIM connection on the Tomtom Live devices....
    There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....

    To check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???
    Is the GPRS Status showing as... Connected ???
    _________________________

    (1).... An active USB connection on your PC + MyDrive connect running on your PC....

    Check the GPRS SIM Data Connection....
    Are you at home with your GO Premium connected to a USB port on your PC for a power supply + MyDrive connect running on your PC ???
    The USB connection will take priority over the GPRS SIM....

    Disconnect the USB Lead from your PC....

    Note... If you need to power the device, when checking the GPRS SIM Connections, use something like a Mains USB Charger or a SmartPhone USB charger with the original Tomtom Power lead....
    _________________________
    End
    _________________________

    (2)... Bullet point (2) only applies to the latest Wi-Fi Connected devices....
    An active Wi-Fi connection on your Tomtom device...
    .
    With your device still disconnected from USB....
    Turn off Wi-Fi....
    Wi-Fi will take priority over the GPRS SIM
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with X
    70e5b90b-25ce-4fca-994c-e836a17cb9fa.jpg

    Note....
    To Reconnect to Wi-Fi....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    Note... I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection....
    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
    I always turn off (Forget) the Wi-Fi by default and only login for updates....
    It's no big deal for updates, you only have to enter your Wi-Fi password
    _________________________
    End
    _________________________

    (3)... An active Bluetooth/phone connection....
    If the 'Data for Traffic & other services' set to ON when using the MyDrive App on a Tomtom Live device ???

    On Tomtom NAV4 & (Wi-Fi) connected devices with a built-in GPRS SIM....
    If your iPhone connected over Bluetooth to the MyDrive App and you have selected the 2nd Bluetooth option....
    'Data for Traffic & other services' and set to it to 'ON'.....
    The Bluetooth/Phone connection will have priority over the GPRS SIM....

    dtsfwp43pa9e.jpg

    wkkikyhv4wmt.jpg

    See.... https://discussions.tomtom.com/en/discussion/comment/1745255/#Comment_1745255
    __________________________

    Also, See... The following post....
    There's an unresolved problem with the Apple iPhone iOS 13 & 14 the MyDrive App and the advanced Smartphone features....

    Stay Safe... ATB YFM
  • UltegraDi2
    UltegraDi2 Registered Users Posts: 36
    Master Explorer
    Does this happen wherever you go, home or miles away?
    I only ask because I had this issue at home and it was due to the local mobile signal being out for a few days.
    I'm told that Vodafone are the mobile provider for TomTom in the UK, so you could check signal checker to see if there's a signal where you are.