TomTom Start 25 does not show any maps on MyDrive under the My Services section. Can anyone help?

simonxxxxx
simonxxxxx Registered Users Posts: 19
Master Explorer
Device has Lifetime maps but unable to update the device as the maps do not show under the My Services section on MyDrive. Thanks

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,390
    Revered Voyager
    What map do you have installed on your device?

    Come back tomorrow, moderator @VikramK will review your account.
  • simonxxxxx
    simonxxxxx Registered Users Posts: 19
    Master Explorer
    Hi Its Europe maps that are installed. v10.11.
  • Willy875
    Willy875 Registered Users Posts: 5,390
    Revered Voyager
    edited February 13
    Hi

    A very old map if your Start 25 has lifetime updates,

    come back tomorrow, moderator @VikramK will review your account.

    What are the first 2 letters of the serial number?
  • simonxxxxx
    simonxxxxx Registered Users Posts: 19
    Master Explorer
    It starts with BQ. The maps have not been updated for a long time.
  • Willy875
    Willy875 Registered Users Posts: 5,390
    Revered Voyager
    BQ. Has lifetime updates

    Come back tomorrow, moderator @VikramK will review your account and assign you the service.
  • simonxxxxx
    simonxxxxx Registered Users Posts: 19
    Master Explorer
    Ok, thanks for your help.
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @simonxxxxx

    Welcome to the community!
    We have fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram