Renault Carminat

Vinceeast

maps cards x2 purchased. first card 259204024R says cannot use on this device error code 884 second card 259209024R says cannot use on this device error code 253
I was told by dealers to buy a second hand card.
dealership tested one of their cards 259209024R in my car and maps came straight up.
what am i doing wrong please.
Vehicle is a 2011 Renault grand scenic.
no iead how to find the serial number.

Willy875

I answered you here https://discussions.tomtom.com/en/discussion/comment/1798389/#Comment_1798389

a second-hand SD card that was inserted in one vehicle cannot work on another vehicle.

Vinceeast

Hi,
Thankyou for your response.
amazingly this information was given to me by renault dealers.
I know the system works in the car as, one of the sales team had a card in a drawer, they inserted into my car and the maps came straight up.
Having seen this with my own eyes i believed i could just get a card from with the same number as they recommended and it would work.
so moving forward... If i were to format the card and purchase new maps from here and download it to the card will this work in my car then?

Willy875

Hi
Yes possible to format the SD

1/ Buy a blank SD of 8 GB maximum (format in FAT 32 if it is not new)
2/ Placed it in the GPS.
3/ Turn on the carminat which will copy 2 files necessary for its recognition.
4/ Eject the card with the button provided and remove the card.
5/ On the computer insert the card and start Tomtom Home
6/ Connect to your Tomtom Home account (email address + password) that will be associated with this card.
7/ Then via Tomtom Home you bought a recent map of Europe.

You also have new maps on the Tomtom site. https://www.tomtom.com/en_gb/sat-nav/accessories/?type=mapssdcards