MyDrive Connect - Outage

No Traffic connection on my go premium

martin8310--
martin8310-- Registered Users Posts: 13
Master Explorer
edited February 11 in Devices using Wi-Fi®
I haven't had any traffic info on my go premium for a while. Doesn't indicate traffic jams and the like. The icon remains next to the traffic jam icon with a cross through it.
Traffic is not available, but the traffic information is indeed activated. This problem is mainly in Belgium. In other countries, he sometimes indicates it. What to do.
Best regards
Martin




Mod edit: Machine translated (Dutch)
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Answers

  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @martin8310--

    There is a known issue with Traffic in Belgium not working via the inbuilt Sims. To get around this you can try connecting your GO Premium via Bluetooth and use the data allowance on your Phone to provide the information. The amount of data that will be used up should be very small. TT suggest 7mb a month based on 1 hour per day except during high Traffic periods when it can be a little more

    Doug
  • Willy875
    Willy875 Registered Users Posts: 5,349
    Revered Voyager
    Are you in Belgium?
    the Tomtom traffic service no longer works in Belgium at the moment.
  • martin8310--
    martin8310-- Registered Users Posts: 13
    Master Explorer
    edited February 11
    ok thanks, will check that out
  • martin8310--
    martin8310-- Registered Users Posts: 13
    Master Explorer
    edited February 11
    ah yes, my colleague has the same one and it works for him.
  • martin8310--
    martin8310-- Registered Users Posts: 13
    Master Explorer
    Willy875 wrote: »
    Are you in Belgium?
    the Tomtom traffic service no longer works in Belgium at the moment.

  • martin8310--
    martin8310-- Registered Users Posts: 13
    Master Explorer
    edited February 11
    but it works for my colleague with the same tomtom.
  • Willy875
    Willy875 Registered Users Posts: 5,349
    Revered Voyager
    edited February 11 Answer ✓
    See Post from @VikramK (Tomtom Forum Support)
    Here... https://discussions.tomtom.com/en/discussion/comment/1793829/#Comment_1793829

    Weird? try to reset the device to factory values.

  • martin8310--
    martin8310-- Registered Users Posts: 13
    Master Explorer
    edited February 11
    I don't have a GPRS connection and the traffic info icon is nowhere in between. But I have not connected my mobile to my tomtom. would this be the problem then? Everything else is ok according to the video.

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