live services

gill0611
gill0611 Registered Users Posts: 7
Apprentice Seeker
Hi I have a tom tom go live 1000 and requested to renew my live traffic thru the tom tom, they sent an email which i confirmed the order and it went thru but ,y tom tom has not updated, I have connected it my drive and updated everything that was there but still no live traffic, the purchase was completed over a week ago........can anyone help??????

Best Answer

  • Willy875
    Willy875 Registered Users Posts: 5,319
    Revered Voyager
    Answer ✓
    Hi

    Your Sim card may be deactivated if you have remained more than 18 months without renewing your subscription?

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,319
    Revered Voyager
    Answer ✓
    Hi

    Your Sim card may be deactivated if you have remained more than 18 months without renewing your subscription?
  • gill0611
    gill0611 Registered Users Posts: 7
    Apprentice Seeker
    i use it every day, this is the 2nd time of renewing this service, the last time was 18 months ago as got an offer for 18 months instead of 12 months, if this is the case how do i get it sorted
  • gill0611
    gill0611 Registered Users Posts: 7
    Apprentice Seeker
    it gets renewed every time it expired not left for any amount of time
  • Willy875
    Willy875 Registered Users Posts: 5,319
    Revered Voyager
    Contact customer service to ask if your purchase has been successfully assigned to your Go 1000 account.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

    Or come back tomorrow, moderator @VikramK will review your account..
  • gill0611
    gill0611 Registered Users Posts: 7
    Apprentice Seeker
    ok thanks for your help......