Rider 550 - speed camera expiry?

Shaun_UK
Shaun_UK Registered Users Posts: 3
Novice Seeker
Hello.

I purchased my rider 550 with the understanding it had lifetime subscription to both worldwide maps AND speed cameras.

I have turned the device on this evening and it is saying "your subscription expires on 20/04/2022"

I am confused- is it trying to get me to buy a subscription for something that should already be included?

Thanks

Comments

  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    Hi
    @Shaun_UK
    Welcome to the site...
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • Shaun_UK
    Shaun_UK Registered Users Posts: 3
    Novice Seeker
    YamFazMan wrote: »
    Hi
    @Shaun_UK
    Welcome to the site...
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM

    Thanks a lot for the reply. I am sure that the lifetime updates for speed cameras are included.

    Hopefully a moderator will be able to resolve the issue remotely.

    Thanks again

  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Hi @Shaun_UK

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • Shaun_UK
    Shaun_UK Registered Users Posts: 3
    Novice Seeker
    VikramK wrote: »
    Hi @Shaun_UK

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

    Thank you very much. All sorted. Much appreciated