Item was not valid after installation

oujeeeeeeee

Hello.
I get the ''Item was not valid after installation: Scandinavia'' when I try to install the update on my old TomTom One IQ Routes navigator. Also, it deleted my old maps so I'm not able to use this device at all. What should I do?

YamFazMan

Hi
@h2omelon1
Welcome to the site....
@VikramK or @lampard the Forum Moderators should pick this up on Monday.... If the old Map is still available on the Tomtom servers, the Map can be allocated to your device....
Stay Safe... ATB YFM

VikramK

Hi @oujeeeeeeee
Welcome to the community! The map has been reactivated for your TomTom. Just remove the existing map first and then try installing a fresh map offered as an update using TomTom HOME.

Regards,
Vikram.

YamFazMan

Hi
@h2omelon1
Welcome to the site....
@VikramK or @lampard the Forum Moderators should pick this up on Monday.... If the old Map is still available on the Tomtom servers, the Map can be allocated to your device....
Stay Safe... ATB YFM

VikramK

Hi @oujeeeeeeee
Welcome to the community! The map has been reactivated for your TomTom. Just remove the existing map first and then try installing a fresh map offered as an update using TomTom HOME.

Regards,
Vikram.

oujeeeeeeee

Thank you a thousand times! My old nav is working again, superb!

Walle2409

Hi,

I have a similar problem to the User above when reinstalling the Central Europe map on my device.

@VikramK or @lampard are you able to support on this issue?

Thank you in advance.

Greetings Walle

VikramK

Hi @Walle2409
Welcome to the community!
Map reactivated for your TomTom, just remove the existing map first and then download a fresh version offered as a download.


Regards,
Vikram.