tomtom 6200 my drive connect

kditon
kditon Registered Users Posts: 1
New Seeker
edited March 14 in Devices using Wi-Fi®
ive got a windows 11 pc and it wont let my add my divice to my drive connect could someone help with this matter or are tomtom going to update there drivers so i can get my traffice installed.

Answers

  • VikramK
    VikramK Retired TomTom Employee Posts: 14,712 Retired Community Moderators and Admins
    Hi @kditon
    Welcome to the community!
    Could you try few steps as below-

    1. Disconnect the device from the computer.
    2. Perform a factory reset- Main menu- Settings- System- Reset
    3. Log-in to MyDrive on the device- Main menu Settings- MyDrive
    4. Now connect the device to the computer and open MyDrive Connect.

    Do you now see your device listed under your account?

    Regards, Vikram