Maps

Lepre
Lepre Registered Users Posts: 135
Sovereign Trailblazer
edited February 2 in Devices using Wi-Fi®

When I go to see my account on Tom Tom's website I see that the 1080 map is still available, but I have installed it on my GO 5200 .. I don't understand why it is always present on my account! I don't use MyDrive Connect

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Comments

  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Hi @Lepre
    Could you report this to our customer care team to investigate this further, please?

    Thanks,
    Vikram.
  • Lepre
    Lepre Registered Users Posts: 135
    Sovereign Trailblazer
    Hi Vikram,
    thanks, but where do i find the customer support team?
  • Willy875
    Willy875 Registered Users Posts: 5,417
    Revered Voyager
    Hi

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • YamFazMan
    YamFazMan Posts: 20,818
    Superuser
    Hi
    @Lepre
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    Stay Safe... ATB YFM
  • Lepre
    Lepre Registered Users Posts: 135
    Sovereign Trailblazer
    Thanks a lot to Vikram and Yam FazMan,
    Very kind.
  • Lepre
    Lepre Registered Users Posts: 135
    Sovereign Trailblazer
    Hi Vikram and Yam FazMan,
    I wrote to support but they did not understand anything about my problem .., they asked me to look at what version of the map I have on the device, I installed v10.82, I will show you better on my account!
    Hello
    6mk0zk2mvd5e.png
  • Willy875
    Willy875 Registered Users Posts: 5,417
    Revered Voyager
    Hi

    The last card is 10.82 which includes the radar modifications for France if it is indeed 10.82 which is installed on the GPS do not search it will disappear on its own.
  • Lepre
    Lepre Registered Users Posts: 135
    Sovereign Trailblazer
    Hello Willy875
    thank you very much and happy Sunday
  • Willy875
    Willy875 Registered Users Posts: 5,417
    Revered Voyager
    Willy875 wrote: »
    Hi

    The last card is 10.82 which includes the radar modifications for France if it is indeed 10.82 which is installed on the GPS do not search it will disappear on its own.

    Hi

    I correct myself it is not the speed cameras which have been modified on 10.82 but the Correction of the speed limits in Paris (30 km/h) sorry.