Progress? Paid £400 + and NO Human Connection???

TheMerchant
TheMerchant Registered Users Posts: 4
Apprentice Seeker
My TT Home 2 needs to 'talk' to my New TT GO Premium X - How do I get human interactions??

Answers

  • TheMerchant
    TheMerchant Registered Users Posts: 4
    Apprentice Seeker
    [email protected] xxx.com and Have a Drive account!! :'(
  • Willy875
    Willy875 Registered Users Posts: 5,439
    Revered Voyager
    Not sure I understood everything, it's Mydrive connect that you have to download to your computer to do the updates.

    If you are missing voices, you can download them from Mydrive connect.
  • YamFazMan
    YamFazMan Posts: 20,827
     Superuser
    edited January 28
    Hi
    @TheMerchant
    Welcome to the site...
    My TT Home 2 needs to 'talk' to my New TT GO Premium X - How do I get human interactions??
    Tomtom Home 2 is for the early NAV2 devices....
    _____________________________

    'GO Premium X' User guide....
    Here... https://help.tomtom.com/hc/en-gb/articles/360014362599-GO-Premium-User-Manual
    ____________________________

    The NAV5 (Wi-Fi) devices Like your 'GO Premium X' normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    TomTom Video... Updating your navigation device using Wi-Fi



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on Your WI-FI name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi

    zzb10t6jrg2v.jpg
    Updating the device....
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items

    Extra Maps are Installed/Maintained....
    Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    There's no need to log in to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If you're using a Laptop, it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... A new version of MyDrive Connect has been released.....
    See.... https://discussions.tomtom.com/en/discussion/1130566/a-new-version-of-mydrive-connect-released

    When using the latest MyDrive Connect, the menu flow has changed....
    Now, when using the latest version of MyDrive connect to update a NAV5 (Wi-Fi) device over USB, it >> APPEARS << that you can update the device using the MyDrive Connect menu structure... When in fact this is >> NOT << the case....

    Clicking on the update button only opens the new MyDrive Connect "Splash screen" saying "UPDATE DEVICE THE EASY WAY" etc...

    The NAV5 (Wi-Fi) devices have no access to the MyDrive Menu structures as used by the previous NAV3 & 4 devices.....
    ___________________________

    If you choose to update a NAV5 (Wi-Fi) device over USB....
    MyDrive Connect only needs to run in the background on the PC Taskbar... You can close the 'Main Mydrive Window'

    em7rmo28tl38.jpg
    That is displaying "UPDATE DEVICE THE EASY WAY" Splash screen...

    a1a9r6jyfdho.jpg
    Updating a NAV5 (Wi-Fi) device... Even if you are updating using USB... The updating method is the same as using Wi-Fi....
    All the update actions are executed on the device...
    Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items....
    If a Operating System Software update (Navcore) is required... Deselect the remaining updates, install the Navcore update 1st....

    The Navcore Software Update is Mandatory, you cannot deselect the update....
    lvf6a0pjrt8t.jpg
    Then install the remaining updates....
    I always install the update one at a time....
    There's less chance of a log jam on the Server....
    iofr8x26j4oi.jpg
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    Stay Safe... ATB YFM
  • DougLap
    DougLap Posts: 9,858
    Superuser
    Hi @TheMerchant

    The GO Premium is a Wifi based TT device which is designed to be managed re updates etc without the need for a PC. All system, map updates and additional maps can be done with the unit directly connected to your Wifi and using the units menu options in Settings.

    TT Home is software used on much older units and does not work with the Go Premium. The Go Premium uses the My Drive Connect software and that is only needed in specific situations.

    Doug
  • TheMerchant
    TheMerchant Registered Users Posts: 4
    Apprentice Seeker
    Guys~Team :)
    I have been a Form Supporter of TT since the Very Early Days of Running TT on My Dell PDA - yes, That long :)
    How many of YOU ARE Appalled by the latest 'Rationalisation' By The TT Board in The Netherlands, to 'Streamline AND CUT STAFFING LEVELS TO THE BONE', to save Investors' DOSH, and to make WE The Customers' and We The Contractual Clients' - essentially Expendable!!??
    Have tried all the 'WebLinks' - and they do not do what I Need To DO. Specifically Get my Go 500 (TH2) to transfer my Eons-Built-Up Across the UK AND TURKEYE - POI's and Favs Etc, Etc - from All those Years Business Travel and Across Europe.
    If SOMEONE CAN Actually advise me straight, rather than be 'supercilious' - Sorry No Offence But how it is! - AND Point Me In The Correct Direction(s). A link to a technical working for ANY Company - who can see these tasks Completed - Willing to pay All reasonable costs as an Investment - Bless YOU :)
    P
  • Willy875
    Willy875 Registered Users Posts: 5,439
    Revered Voyager
    Have you tried with this FAQ: Transferring items from MyDrive to your navigation device https://help.tomtom.com/hc/en-gb/articles/360013958599-Transférer-des-éléments-de-TomTom-MyDrive-sur-votre-GPS to transfer poi to your GO Premium X
  • YamFazMan
    YamFazMan Posts: 20,827
     Superuser
    edited January 29
    Hi
    @TheMerchant
    My TT Home 2 needs to 'talk' to my New TT GO Premium X - How do I get human interactions??
    How can any of the replies to your initial post be considered 'supercilious' ???
    Each reply explained that it's 'NOT' TT Home 2 that's use to update/'talk' to your TT GO Premium X... The GO Premium uses Wi-Fi or TT MyDrive Connect....

    Is your GO 500 one of the early NAV2 GO 500 or one of the later NAV4 Go 500 ???
    What are the 1st 2 characters of the serial number ??? The two letters define the Tomtom Model....
    When Tomtom released the NAV3 devices and above they locked down the operating system...
    Unlike the NAV2 devices the user now has 'NO' access to the filing system using a PC....

    May be Useful.....
    TT GO Premium X User Guide....
    See... https://help.tomtom.com/hc/en-gb/articles/360014362599-GO-Premium-User-Manual
    I find the PDF version of the User guide is an easier read....

    Stay Safe... ATB YFM