Go 40 - Since last System Update, Screen Touch not working.

AKN

Hi all/TomTom support,

Problem:
Since the last System Update on this device, the touch screen has become completely unresponsive.

Steps taken:
a. Have completely reset device to factory defaults.
b. Removed and reinstalled map.
c. Replaced screen with a new known working one.

Findings:
a. Carrying out the above steps has not solved the problem.
b. Creating a route online and sending to device works fine.
c. TomTom Connect recognises the device and can perform map etc. updates.

Is there a way to revert to the last System version? Has anyone experienced the same problem and knows how to correct it?

Kindest regards
Abdul-Khaliq

Willy875

You are on a user forum.

Have you tried Factory Reset the device.


To revert to the latest version of the system https://help.tomtom.com/hc/en-gb/articles/360013959579-Mon-GPS-ne-démarre-pas-ou-une-croix-s-affiche

AKN

Thanks for your reply.

Yes, factory reset has been performed.

Looks like I should put my question on a different forum where TomTom support are resident.

Thanks again

Willy875

Contact Tomtom customer support

How to contact TomTom customer support by chat or email
https://help.tomtom.com/hc/en-gb/articles/360015568919/

How to contact TomTom customer support by email
https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560