How to update Uconnect 5 inch Radio Nav

Colin9624108
Colin9624108 Registered Users Posts: 4
New Seeker
edited January 30 in Built in car navigation
Support says download & install TomTom Home to download map and load on to USB pen.
Software installed ok, but no option to download without a TomTom device connected.

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,444
    Revered Voyager
    You are following this FAQ: Installing a map on Uconnect 5" Radio Nav
  • Colin9624108
    Colin9624108 Registered Users Posts: 4
    New Seeker
    Yes, I am following the instructions but there is no option to download the maps onto a USB stick. Both the Update and Purchase options request that I connect my TomTom device but as it's a built in SatNav in the car I am not able to do so.
  • Willy875
    Willy875 Registered Users Posts: 5,444
    Revered Voyager


    Once the purchase has been made through your account, you must download and install the map on the USB key.

    Once the map has been downloaded to your USB key, you insert the key to install it on your GPS.


    On your Tomtom home account do you see the map you purchased?
  • Colin9624108
    Colin9624108 Registered Users Posts: 4
    New Seeker
    I cannot make a purchase, or download because it is asking me to connect my device, and I can't because it's a car.
  • Willy875
    Willy875 Registered Users Posts: 5,444
    Revered Voyager
    In my opinion you have not prepared your USB key so that it is recognized by home. https://help.tomtom.com/hc/en-gb/articles/360013961339

    Select a map in TomTom HOME https://help.tomtom.com/hc/en-gb/articles/360013901640-Installer-une-carte-sur-Uconnect-5-Radio-Nav
  • Colin9624108
    Colin9624108 Registered Users Posts: 4
    New Seeker
    I have followed the instructions from both your links. I have a brand new 64gb in FAT32 format but how do I link the software and the device together?
    Many thanks for your help btw
  • Willy875
    Willy875 Registered Users Posts: 5,444
    Revered Voyager
    Normally it is your USB key after having inserted it into the GPS which will make the link between your GPS and Tomtom Home.