Cannot update map Via 125

motmot125
motmot125 Registered Users Posts: 7
Apprentice Seeker
When i try to update my map i see the message: something has gone wrong. I selected a smaller portion of the map which should fit, but no luck. Can you please assist me with this?

Comments

  • Willy875
    Willy875 Registered Users Posts: 5,372
    Revered Voyager
    It seems to me that your Via 125 is no longer tracked by Tomtom so you can no longer update the map.
  • motmot125
    motmot125 Registered Users Posts: 7
    Apprentice Seeker
    What does that mean? I am still able to buy new maps for this device, so why wont the ones i have not install?
  • Willy875
    Willy875 Registered Users Posts: 5,372
    Revered Voyager
    What I meant is that some via 125 models are no longer supported by Tomtom.
  • motmot125
    motmot125 Registered Users Posts: 7
    Apprentice Seeker
    That doesnt explain i can buy new maps, and cannot put them on my device. They check your serialnumber when you purchase a map.
  • Willy875
    Willy875 Registered Users Posts: 5,372
    Revered Voyager
    At the time of purchase, did you correctly fill in the Via 125 account?

    According to my research there is only the Via 125 whose serial number begins with BN which is always followed by Tomtom.

  • motmot125
    motmot125 Registered Users Posts: 7
    Apprentice Seeker
    The serial number begins with BN. When i log in to my account, select the via 125 it tells me there are new maps available and it takes me to the store. On the checkout page it shows the correct serial number

    It also tells me that it is compatible in the store.
    wjfx0tw9jslj.png

    Is there a list or something off all the devices and their support status?
  • motmot125
    motmot125 Registered Users Posts: 7
    Apprentice Seeker
    I found the list of obsolete devices and mine is not on there: https://www.tomtom.com/en_gb/obsolete-products/#car
  • motmot125
    motmot125 Registered Users Posts: 7
    Apprentice Seeker
    Anyone?
  • motmot125
    motmot125 Registered Users Posts: 7
    Apprentice Seeker
    Is there another way to get contact with Tomtom about this issue? I still didnt find a solution.
  • Willy875
    Willy875 Registered Users Posts: 5,372
    Revered Voyager
    The only way to contact Tomtom customer service

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560