Pro5150 device will not start.

haya_busaman0
Registered Users Posts: 16 
Master Explorer

Master Explorer
my device sounds the tomtom drums when I switch it on but the screen remains black. The on/off button is green or orange. If the device is connected thro' mydrive, it says its connected but the screen remains black.
Please help!
Paul
Please help!
Paul
0
Comments
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Hi @haya_busaman0
Welcome to the community! Have you tried charging the device using the supplied USB cable and followed it up with a soft reset?
Regards,
Vikram.0 -
Yes Vikram, there is no display on the screen whatsoever, all I hear is the drumroll.
Paul.0 -
Hi
Hold the on/off button longer after the drum roll.0 -
Tried it, still blank screen!0