Pro5150 device will not start.

haya_busaman0
haya_busaman0 Registered Users Posts: 16
Master Explorer
edited January 25 in Devices using MyDrive Connect
my device sounds the tomtom drums when I switch it on but the screen remains black. The on/off button is green or orange. If the device is connected thro' mydrive, it says its connected but the screen remains black.
Please help!
Paul

Comments

  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Hi @haya_busaman0
    Welcome to the community! Have you tried charging the device using the supplied USB cable and followed it up with a soft reset?


    Regards,
    Vikram.
  • haya_busaman0
    haya_busaman0 Registered Users Posts: 16
    Master Explorer
    Yes Vikram, there is no display on the screen whatsoever, all I hear is the drumroll.
    Paul.
  • Willy875
    Willy875 Registered Users Posts: 5,307
    Revered Voyager
    Hi
    Hold the on/off button longer after the drum roll.
  • haya_busaman0
    haya_busaman0 Registered Users Posts: 16
    Master Explorer
    Tried it, still blank screen!

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