Why cannot update my TomTom device

Nörtti_70
Nörtti_70 Registered Users Posts: 2
Apprentice Seeker
I have purchased a TomTom update to my car device but uable to download it. The update program has been running and running for hours, no result. I would like to have my money back and buy a new device, with better luck.
What should I do?
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Answers

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @Nörtti_70

    Welcome to the community!

    Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK ?

    Thanks, Vikram
  • boldfart
    boldfart Registered Users Posts: 3
    Apprentice Traveler
    Same problem here. The tomtom start device has worked and been updated but now it will not connect.
  • Nörtti_70
    Nörtti_70 Registered Users Posts: 2
    Apprentice Seeker
    OK, my problem is that I have purchased the map update for Europe 69€ but I am unable to download it.