Subscription purchased but expired on unit

Mstep87 Registered Users Posts: 1
New Seeker
Hi I have purchased a subscription but services still showing expired can anyone help


  • DougLap
    DougLap Posts: 9,844
    Hi @Mstep87

    Sometimes it can take time to be allocated to your account. If it has still not been allocated tomorrow then contact Customer support via Chat

    Try the following to contact Customer Support.:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available, Normal working hours Mon/Fri, you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.