Does this mean its no good?!

Mrlabbo Registered Users Posts: 1
New Seeker
Sorry if this has been asked before but as a newbie to the site it is probably easier to just ask again.
I have a GO 5000 that needs maps update but it wont seem to connect to any form of device, either at work or home, in order to complete this.
I have downloaded TTconnect but when connecting the TT, I get this on the screen.

Any help would be gratefully received 4mhm8koo8d1p.jpg