my browser does not download

Rainel
Rainel Registered Users Posts: 7
Novice Seeker
in Map purchase & installation
my browser does not download the maps and I already paid the subscription but in my drive connect the maps do not appear

Answers

  • Willy875
    Willy875 Registered Users Posts: 7,760
    Elite Voyager
    GB 600 on the cards is lifetime traffic so no need to buy a subscription.


    Come back on Monday, moderator @VikramK will review your account.
  • Rainel
    Rainel Registered Users Posts: 7
    Novice Seeker
    edited January 24
    I bought the complete world map and it only comes out to download the region of Europe
  • Willy875
    Willy875 Registered Users Posts: 7,760
    Elite Voyager
    On the world map you must have several areas of maps to download you must also add an additional SD.

  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Hi @Rainel
    Welcome to the community! The order is not allocated to your TomTom account. Please get in touch with our customer service along with the invoice/order number. They will help you sort this out.

    Regards,
    Vikram.
  • Rainel
    Rainel Registered Users Posts: 7
    Novice Seeker
    edited January 25

    but how do I do it I have the order number and it doesn't download and pay for it more than 4 days ago and nothing






    Mod edit: Machine translated (Spanish)
  • Rainel
    Rainel Registered Users Posts: 7
    Novice Seeker
    edited January 25
    I have an sd added and I only get the maps of Europe
  • Rainel
    Rainel Registered Users Posts: 7
    Novice Seeker
    edited January 25
    can you give me an email to write
  • Willy875
    Willy875 Registered Users Posts: 7,760
    Elite Voyager
    @Rainel

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

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