TomTom GO520 no new map ?

rgf

Hello,
I just purchased a new TomTom GO520 model 4PN50 (even if it's an old model). Impossible to update the liftime map, by WiFi ou USB. It was well specified on the box: lifetime maps.
It get stuck on an old 2018 map : 10:11
The TomTom website propode to BUY a newer map.
What can I do to get a newer map for free, as stated on the box?

Regards

VikramK

Hi @rgf

Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

DougLap

Hi @rgf

Look back here on Monday to see if @VikramK has been able to sort out your units settings on the TT servers.

Doug

Willy875

Hi,
come back on Monday, moderator @VikramK will review your account and assign you the service.


It does not seem to me that there are poi with mechanical winding?
you can add your personal poi file.

rgf

Thank You for the quick reply, I will wait for Monday.

YamFazMan

Hi
@rgf
Is the device one of the old NAV2 GO 520 devices (EoL= End of Life)
Or one of the later Wi-Fi Connected GO 520 devices ???


What are the 1st 2 characters of the serial number ??? The two letters define the Tomtom Model....

Stay Safe... ATB YFM

rgf

Hello YamFazMan,

It's an ZN.... with WiFi and BlueTooth. With lifetime World maps, radars etc.
Just bought it, it was an expo model in a car store.

Regards,

VikramK

Hi @rgf

Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

rgf

Thank you Vikram, now I see new updates for maps

DougLap

Hi @rgf


Glad you are sorted.

Doug