get map updates for my Mazda dashboard sat nav on a Mac computer using apple M1 chip

Robbie44Oz
Robbie44Oz Registered Users Posts: 5
Apprentice Seeker
edited January 19 in Devices using TomTom HOME
My Mac uses the Apple M1 chip and has MacOS 12.3 installed. Just downloaded the allegedly latest version of TomTom Home for Mac to get map updates for my Mazda dashboard sat nav, which I've paid for until September 2022. The app starts then stops with no indication of what the problem is, and I haven't yet found a solution. Would welcome any help!

Comments

  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,205
    Community Manager
    Have you installed the correct software for M1 computers? We have two installers.
    https://help.tomtom.com/hc/en-gb/articles/360013960739
  • Robbie44Oz
    Robbie44Oz Registered Users Posts: 5
    Apprentice Seeker
    Thanks Jurgen - yes: the one for the M1 chip. Installation gives me version 2.22.0.27 and I've also installed JDK 180152 from the prerequisites folder on the installer. I've tried opening it again - starts to load and then shuts down as above.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,205
    Community Manager
    There's nothing I can test since my Mac still uses an Intel chip.

    I had moved your post to a stand-alone thread in the HOME board of our forum but it looks like no-one has a solution. I will turn your post into a support incident as it probably needs to get escalated to 2nd Line.
  • Robbie44Oz
    Robbie44Oz Registered Users Posts: 5
    Apprentice Seeker
    Thanks.