Europe Truck map update

michatt81
michatt81 Registered Users Posts: 4
New Seeker
edited February 25 in Devices using Wi-Fi®
Hello, my Tomtom Go professional 620 will not update Erope Truck map but instead I'm being offered updates for car maps. When I go to updates and new items is showing that my tomtom is up to date but Europe truck map is still not updated.

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Answer ✓
    Hi @michatt81

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,452
    Revered Voyager
    Hi

    Do you have the 10.80 truck map installed on the GPS.
    if so 10.82 does not concern you.
  • michatt81
    michatt81 Registered Users Posts: 4
    New Seeker
    Hi, its Europe TRUCK v1020.9257 which I could not get un update for past 3 years but instead I'm offered updates for car map Europe v1082.11275
  • Willy875
    Willy875 Registered Users Posts: 5,452
    Revered Voyager
    Come back tomorrow, moderator @VikramK will review your account and assign you the 10.80 truck card.
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Answer ✓
    Hi @michatt81

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • michatt81
    michatt81 Registered Users Posts: 4
    New Seeker
    Hello Vikram,

    Thanks for your message. I just came back from work and reset my device as per instructions however the is no new updates avialble and is showing a message that my Tomtom Go professional 620 is up to date.
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    edited January 18
    The services are showing activated on our side, perhaps another soft reset and try again?

    Thanks, Vikram.
  • michatt81
    michatt81 Registered Users Posts: 4
    New Seeker
    Gi Vikram,

    It is updating now. Thank you very much for your help.
This discussion has been closed.