Go premium Just a black screen

Jaylfc
Jaylfc Registered Users Posts: 4
New Seeker
edited January 18 in Devices using Wi-Fi®
Hi my go premium was working fine then the screen just went black. Charging cable was still connected. Now it won’t turn on at all or turn on with charge cable please help

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,404
    Revered Voyager
    Hi
    A Try

    Charge the device using an AC charger. then

    Press the on/off button until you hear the sound of the tamtam and the device restarts.
  • Jaylfc
    Jaylfc Registered Users Posts: 4
    New Seeker
    edited January 17
    Willy I’ve got it connected to the plug socket
    ( iPhone usb plug) nothing still happening. My device is only a few months old.
  • Willy875
    Willy875 Registered Users Posts: 5,404
    Revered Voyager
    If pressing the on/off button until you hear the drum sound and the device restarts does not work, your device is warranted
    contact customer service for assistance.
  • Jaylfc
    Jaylfc Registered Users Posts: 4
    New Seeker
    Contacted customer services and the number it gave me just says sorry you have Dialed an incorrect number. I pressed the button that put the number up 😂 I’m not impressed with them after that. But thanks for trying to help me Willy
  • Willy875
    Willy875 Registered Users Posts: 5,404
    Revered Voyager
    edited January 17
    Due to covid 19 there is no longer a telephone line, you must contact customer service only by chat or email.



    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/


    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • Jaylfc
    Jaylfc Registered Users Posts: 4
    New Seeker
    Thank you but I think the link is buggy as when I press the link it just swipes passed the page two pages tbh and just stops on the tomtom discussion page
  • Willy875
    Willy875 Registered Users Posts: 5,404
    Revered Voyager
    The links work delete your cookies or change your browser.