620 Lifetime Maps and Speed Cameras not recognised

johnnyabz
johnnyabz Registered Users Posts: 6
Apprentice Seeker
I have a nearly new 620 which should include lifetime maps and speed camera updates. Speed cameras were not working today and I had an alert saying I needed to "renew" before my next trip. When I checked my account online it also said my maps update service would expire next month. Both maps and speed cameras should be "lifetime" subscriptions included with this device. How do I get this corrected by TomTom?
Tagged:

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Answer ✓
    Hi @johnnyabz

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

Answers

  • johnnyabz
    johnnyabz Registered Users Posts: 6
    Apprentice Seeker
    The device should also have lifetime world maps; not just Europe.

    J
  • Willy875
    Willy875 Registered Users Posts: 5,455
    Revered Voyager
    Check back later the moderator @VikramK will look at your account and assign the service to you.
  • johnnyabz
    johnnyabz Registered Users Posts: 6
    Apprentice Seeker
    Thanks Willy, will do :)

    J
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Answer ✓
    Hi @johnnyabz

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • johnnyabz
    johnnyabz Registered Users Posts: 6
    Apprentice Seeker
    Hi Vikram

    All fine now; many thanks for your prompt attention!

    Cheers

    J
  • enemax1
    enemax1 Registered Users Posts: 2
    New Seeker
    I have a new GO 620 with payed lifetime service of maps, traffic and speed camera... but speed camera service on device is not lifetime, date of expire is 21/04/2022... but it's lifetime payed! Is possible to fix it?
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @enemax1

    Look back here later to see what @VikramK has to say after he has reviewed your devices settings on the TT servers.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @enemax1

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • enemax1
    enemax1 Registered Users Posts: 2
    New Seeker
    Thank You Vik! All works in lifetime.
  • AlanSPatterson
    AlanSPatterson Registered Users Posts: 3
    Apprentice Seeker
    I purchased two new GO 520s through Amazon, which were described as having world maps and speed cameras for life. However, I can only see European maps and the speed cameras are described as expiring in April 2022. Please help.
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @AlanSPatterson

    Look back here tomorrow to see what @VikramK has to say.

    Doug
  • AlanSPatterson
    AlanSPatterson Registered Users Posts: 3
    Apprentice Seeker
    @VikramK

    Have you had an opportunity to resolve this?

    Alan
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @AlanSPatterson

    Welcome to the community, and sorry for my late response!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram.
  • AlanSPatterson
    AlanSPatterson Registered Users Posts: 3
    Apprentice Seeker
    @VikramK

    Thank you for the fixes. The maps and speed camera subscriptions are now functioning correctly.

    Best wishes

    Alan