Carminet not being recognised

grahameP50
grahameP50 Registered Users Posts: 4
New Seeker
edited January 17 in Built in car navigation
hi
I have updated the maps on my Carminet (Renault Scenic 2016 model). followed all the instructions closely and on reinserting back into the car get message the tomtom can't run that map

any ideas to help?

Answers

  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @grahameP50

    Look back here tomorrow to see if @VikramK is able to activate a map for you.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    Hi @grahameP50
    Welcome to the community! Could you try removing and installing the map using TomTom HOME?

    Regards
    Vikram.
  • grahameP50
    grahameP50 Registered Users Posts: 4
    New Seeker
    Hi
    When I reconnected the memory card to TomTom Home again it said there was nothing to update
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @grahameP50

    Have you removed the map on the memory card when you connect it. The replacement map may appear then.

    Doug
  • Willy875
    Willy875 Registered Users Posts: 5,354
    Revered Voyager
    Hi

    You must remove the map on the SD card is also on the computer.
  • grahameP50
    grahameP50 Registered Users Posts: 4
    New Seeker
    on TomTomHOME it says the map needs to be activated - I don't have any code/
    there is nothing emailed to me when I purchased a new map from TomTom
  • Willy875
    Willy875 Registered Users Posts: 5,354
    Revered Voyager
    Normally there is no need for a code to activate a map, you have to download it to the SD then insert the SD into the Carminat
    it must be selected if several maps are installed on the SD.
  • grahameP50
    grahameP50 Registered Users Posts: 4
    New Seeker
    Many thanks

    This morning I have purchased a new map from the tomtom site
    I have followed the guidance from Hazel at Tomtom to remove the map from the device and the new map will appear

    Now I have no map on my device nor my laptop

    It was previously definitely saying it couldn’t use the map until it was activated

    Now I have no map and and am £35 poorer
    Getting very frustrated
  • Willy875
    Willy875 Registered Users Posts: 5,354
    Revered Voyager
    edited January 17
    If you bought this morning, you have to wait a bit before the card is available in your account.


    Your order status explained https://help.tomtom.com/hc/en-gb/articles/360013961579-Explication-de-l-état-de-votre-commande