Carminet not being recognised

grahameP50

hi
I have updated the maps on my Carminet (Renault Scenic 2016 model). followed all the instructions closely and on reinserting back into the car get message the tomtom can't run that map

any ideas to help?

DougLap

Hi @grahameP50

Look back here tomorrow to see if @VikramK is able to activate a map for you.

Doug

VikramK

Hi @grahameP50
Welcome to the community! Could you try removing and installing the map using TomTom HOME?

Regards
Vikram.

grahameP50

Hi
When I reconnected the memory card to TomTom Home again it said there was nothing to update

DougLap

Hi @grahameP50

Have you removed the map on the memory card when you connect it. The replacement map may appear then.

Doug

Willy875

Hi

You must remove the map on the SD card is also on the computer.

grahameP50

on TomTomHOME it says the map needs to be activated - I don't have any code/
there is nothing emailed to me when I purchased a new map from TomTom

Willy875

Normally there is no need for a code to activate a map, you have to download it to the SD then insert the SD into the Carminat
it must be selected if several maps are installed on the SD.

grahameP50

Many thanks

This morning I have purchased a new map from the tomtom site
I have followed the guidance from Hazel at Tomtom to remove the map from the device and the new map will appear

Now I have no map on my device nor my laptop

It was previously definitely saying it couldn’t use the map until it was activated

Now I have no map and and am £35 poorer
Getting very frustrated

Willy875

If you bought this morning, you have to wait a bit before the card is available in your account.


Your order status explained https://help.tomtom.com/hc/en-gb/articles/360013961579-Explication-de-l-état-de-votre-commande