TomTom Go Premium Camper map

HenningL
HenningL Registered Users Posts: 5
New Seeker
Hi
I have ordered Camper Maps for my device TomTom Go Premium, But it is not shown in the lsit for my device, but it seams to be connected to an old device in the list.
Please move it to the right device

Answers

  • HenningL
    HenningL Registered Users Posts: 5
    New Seeker
    edited January 17
    9eit7db878xw.png






    Mod edit:
    Image edited to remove the serial number of your TomTom.
    Please don't post private or personal information on a public forum. Thanks!


  • HenningL
    HenningL Registered Users Posts: 5
    New Seeker
    ped9rcyu54rs.png
  • Willy875
    Willy875 Registered Users Posts: 5,390
    Revered Voyager
    Hi

    It seems to me that the Camper card is not compatible with the Go premium.
  • DougLap
    DougLap Posts: 9,835
    Superuser
    edited January 16
    Hi @HenningL

    This forum is a Users forum and not a direct link to TT Customer Support. You will need to contact CS to resolve which device the map should be allocated too. Be aware that TT have said they don't support Camper Maps on any devices other than Camper Units. I assume you cannot see the map listed in Maps/Add a Map or in Updates and New Items

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available, only during normal working hours Mon/Fri, you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

    Doug
  • HenningL
    HenningL Registered Users Posts: 5
    New Seeker
    Hi WIlly875

    thanks for you comment, but I don't understand why, as the check say's it is.

    w82z4nleplmx.png

    I seams to be connected to an old device witch i don't have any more.

  • HenningL
    HenningL Registered Users Posts: 5
    New Seeker
    Hi DougLap


    Thanks for you contact instruction, I will contact TT when they are open.

    Br
    Henning