Speed cameras alerts not working on a GO Discover TomTom

a92971
a92971 Registered Users Posts: 58
Outstanding Wayfarer
edited January 17 in Devices using Wi-Fi®
I have a new device that I purchased less than a year ago.
Why do speed camera alerts not work?

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,379
    Revered Voyager
    What model of GPS do you have?
    Do you have a valid radar subscription
  • a92971
    a92971 Registered Users Posts: 58
    Outstanding Wayfarer
    I do not know.
    How can I know?
  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @a92971

    Does this help. It says the model at the top. Ie in the video GO600 If you have an old model using Home this will not work.

    https://discussions.tomtom.com/en/discussion/1034218/how-to-find-out-more-about-your-device#latest

    Doug
  • a92971
    a92971 Registered Users Posts: 58
    Outstanding Wayfarer
    No.
    I have a new model that is supposed to work there.
    The device writes to me that speed cameras are not currently connected
  • Willy875
    Willy875 Registered Users Posts: 5,379
    Revered Voyager
    Give the first 2 letters of the serial number.

    Find the serial number of your navigation device

  • a92971
    a92971 Registered Users Posts: 58
    Outstanding Wayfarer
    ZW
  • Willy875
    Willy875 Registered Users Posts: 5,379
    Revered Voyager
    ZW = TomTom GO Discover

    Have you connected your Go Discover to Tomtom services using your smartphone?

    Come back tomorrow, moderator @VikramK will review your account and assign you the service.
  • a92971
    a92971 Registered Users Posts: 58
    Outstanding Wayfarer
    Yes.
    It's connected
  • a92971
    a92971 Registered Users Posts: 58
    Outstanding Wayfarer
    Did my request reach the person in charge?
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @a92971
    The services for Speed Cameras on your GO Discover look okay and subscription is active till the end of April(2022).
    Have you tried a soft reset and then test the device on a planned route?



    Thanks, Vikram
  • Willy875
    Willy875 Registered Users Posts: 5,379
    Revered Voyager
    Do you have a valid subscription?

    On Go Discover, speed camera updates are part of the map updates

    Speed camera alerts are also available when GO Discover is connected to the phone.


    If the Go is older than 12 months, you must purchase a subscription.
  • a92971
    a92971 Registered Users Posts: 58
    Outstanding Wayfarer
    I did a reset and it did not help. Speed cameras do not work
  • a92971
    a92971 Registered Users Posts: 58
    Outstanding Wayfarer
    I mean portable cameras.
    Stationary yes active
  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @a92971

    What makes you think Portable cameras ate not working. they will have to have been reported by users and will only stay active for a few hours.

    Doug
  • a92971
    a92971 Registered Users Posts: 58
    Outstanding Wayfarer
    I have a mark on the device at the bottom of the screen that shows me an X mark on the cameras.