error messages "item was not valid after installation

hdiep888
hdiep888 Registered Users Posts: 3
New Seeker
I updated and install the maps on my ONE XL but i keep getting error messages "item was not valid after installation"
What to do now? Device keeps telling me to update which I've already done and now it wont work. IT WAS WORKING FINE BEFORE UPDATE.
I bought this model because of the lifetime map update feature. HELP.

Answers

  • Willy875
    Willy875 Registered Users Posts: 3,914
    Revered Voyager
    The ONE XL does not have lifetime updates, the GPS has been declared end of life by Tomtom, so it is not possible to update or buy a new map.

    https://www.tomtom.com/en_gb/obsolete-products/#car
  • hdiep888
    hdiep888 Registered Users Posts: 3
    New Seeker
    It clearly states on my box that it comes with lifetime map updates. If TomTom arbitrarily decides to classify my model as
    End of life - I can accept that nothing last forever. However, my device was working perfectly (accept the map was old)
    before I updated my device on your official website.
    IT IS NOT OK FOR TOMTOM TO UPDATE SOFTWARE ONTO MY DEVICE RENDERING IT INOPERABLE AND FOR YOU TO TELL TO GO
    BUY A NEW TOMTOM DEVICE. WITH YOUR ATTITUDE - DO YOU THINK I WILL EVER BUY A TOMTOM DEVICE AGAIN?

    I need you to restore my device to a operable state BEFORE i updated my device with your malicious software. Failure to do so
    will force me to seek other remedies such as reporting your conduct to your Customer Service and also the Better Business Bureau.
    Govern your actions accordingly.
  • Willy875
    Willy875 Registered Users Posts: 3,914
    Revered Voyager
    If your One has lifetime updates, a photo of the box on the forum for Tomtom to look at.
  • hdiep888
    hdiep888 Registered Users Posts: 3
    New Seeker
    I dont have the box anymore. I just want my device to be restored to its working condition BEFORE I updated the device on your website.

    Is that so difficult to understand?
  • Willy875
    Willy875 Registered Users Posts: 3,914
    Revered Voyager
    You are on a user forum contact Tomtom customer service.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560