GPRS no connection ( Belgium) - TomTom Over the air services not working

luc3800
luc3800 Registered Users Posts: 2
Apprentice Seeker
edited March 3 in Devices using Wi-Fi®
I life in Belgium and have no GPRS connection in Belgium but did have connection in Germany. Problem started this month ( january)

Comments

  • TTDisc
    TTDisc Registered Users Posts: 12
    Master Explorer
    I read a time a go, that providers are stopping with GPRS. That might be the reason that the new unit have no more a simcard.

    TTDick
  • Willy875
    Willy875 Registered Users Posts: 5,361
    Revered Voyager
    A ticket has been opened for live services that do not work in Belgium.

    See Moderator Quote @ViramK

    https://discussions.tomtom.com/en/discussion/comment/1793829/#Comment_1793829
  • luc3800
    luc3800 Registered Users Posts: 2
    Apprentice Seeker
    "Hi @odef
    We have a ticket opened for over-the-air services not working in Belgium. The issue is being investigated.
    Could you report this to our customer service team, please?

    Thanks,
    Vikram"

    This is the message

    How do you report to the customer service team?

    Thanks
  • Willy875
    Willy875 Registered Users Posts: 5,361
    Revered Voyager
    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/
  • Mannes
    Mannes Registered Users Posts: 3
    Apprentice Seeker
    I have the same problem with a GO Premium. Here the GPRS status is always: no connection
    Now my older GO 5000 has no problem. This one has always a good GPRS connection.
  • YamFazMan
    YamFazMan Posts: 20,800
    Superuser
    Hi
    @Mannes
    See Post from @VikramK (Tomtom Forum Support Staff)
    Here... https://discussions.tomtom.com/en/discussion/comment/1793829/#Comment_1793829
    Stay Safe... ATB YFM
  • winerwalker
    winerwalker Registered Users Posts: 12
    Apprentice Traveler
    I’ve had the same problem since at least November ‘21. I was told they were aware of a problem with their GPRS provider. I chased support over and over and eventually they accepted my GO5000 back for free “repair” - though it works fine except for the GPRS/SIM problem. It’s on its way back to Romania at the moment so I don’t know if they will fix it or not.
    Seems to be a widespread problem with TT, not with individual devices.