Problems after fitting new SD card, also device now reported incorrectly by My Drive Connect.

ttrider2
ttrider2 Registered Users Posts: 26
Legendary Explorer
edited August 3 in MyDrive Connect
I have just fitted a 32 GB SD card to my Go 6000 as the internal memory was full and the SD card fitted was too small for the download I wanted. (There was confusion over the model number) The new card formatted with no problems it shows up in My Drive Connect and also on the device itself. I cannot, however, download anything into my sat-nav. I just either get the message "Waiting for your device" or it just sits there. I uninstalled My Drive Connect and did a fresh install. I tried to download another map. The download seemed to progress normally but, once again, the map did not install.

The interface with My drive Connect still seems to have changed with half the information in UK English - correct - but adverts in Dutch.

Has anyone got any ideas? I can only think of doing a factory reset.

Best Answer

  • ttrider2
    ttrider2 Registered Users Posts: 26
    Legendary Explorer
    edited August 3 Answer ✓
    Hi again,

    Formatted the new card on my computer as you
    suggested. Fitted it into the GO 6000. Card was
    recognised and I was asked to select usage as
    'Routes' or 'Maps'. Chose 'Maps'.

    My GO 6000 then re-formatted the card - again.
    Went into 'Content' selected a new map & install.
    A few minutes later the download failed with the
    message 'Session Expired'.

    Tried again, download seemed to be OK. Screen on
    computer showed the green link to the device and the
    message 'Updating device' Oh no it wasn't!

    I then, stupidly, broke my own rule and changed two
    things at the same time. a). I left the sat-nav displaying
    the 'Your device is connected to your computer. Manage
    your content with My Drive Connect.' screen. b). In the
    Windows Defender Firewall I changed the permission for
    TomTom from 'Private' to both 'Private' and Public'.

    I then selected a new map, and clicked on 'Install'. The
    download completed successfully to 100%. The grey
    line on the computer screen (Link from the computer to
    device) changed to green. The advisory message 'Updating
    device' appeared and the device screen changed to updating
    mode and a successful download was completed onto the
    new 32 GB SD card.

    Sorry for the long winded post but maybe the info might
    help someone else.

    Thanks for your help. Willy. I think my problem is now
    resolved.

    Ken.

Answers

  • ttrider2
    ttrider2 Registered Users Posts: 26
    Legendary Explorer
    edited August 3 Answer ✓
    Hi again,

    Formatted the new card on my computer as you
    suggested. Fitted it into the GO 6000. Card was
    recognised and I was asked to select usage as
    'Routes' or 'Maps'. Chose 'Maps'.

    My GO 6000 then re-formatted the card - again.
    Went into 'Content' selected a new map & install.
    A few minutes later the download failed with the
    message 'Session Expired'.

    Tried again, download seemed to be OK. Screen on
    computer showed the green link to the device and the
    message 'Updating device' Oh no it wasn't!

    I then, stupidly, broke my own rule and changed two
    things at the same time. a). I left the sat-nav displaying
    the 'Your device is connected to your computer. Manage
    your content with My Drive Connect.' screen. b). In the
    Windows Defender Firewall I changed the permission for
    TomTom from 'Private' to both 'Private' and Public'.

    I then selected a new map, and clicked on 'Install'. The
    download completed successfully to 100%. The grey
    line on the computer screen (Link from the computer to
    device) changed to green. The advisory message 'Updating
    device' appeared and the device screen changed to updating
    mode and a successful download was completed onto the
    new 32 GB SD card.

    Sorry for the long winded post but maybe the info might
    help someone else.

    Thanks for your help. Willy. I think my problem is now
    resolved.

    Ken.